How long will it take to rent my property? 
    Many factors affect the speed with which a property rents including supply/demand, time of year, location, and condition. TAG
    Home will recommend a market rent based on these factors.

How do I know if I'm getting a good tenant? 
    There are four pieces of information that we gather in order to create a profile of all applicants for your property. These 
    include written verification of employment, verbal landlord references if they are currently renting, Equifax credit reports and a
    spreadsheet analysis of debt to income ratios. Our recommendation to accept or not accept an applicant is based on this data.

Who collects the rent? 
    TAG Home Management collects all rental payments from the tenants. Your residual funds are disbursed 5 days after the rental
    payment has been received from the tenant.

What happens if the tenant doesn't pay the rent? 
    We follow a strict procedure which includes legal notice of contract breach, personal contact with the tenant in an effort to
    work things out and ultimately a court hearing, judgment and eviction if necessary. If it becomes clear that the tenant is
    unable or unwilling to pay any more rent, we get them out of your home as quickly as the law permits so that we may find a
    new tenant and restore the income stream.

What happens to the tenant's security deposit? 
    All security deposits are placed in a separate escrow account where they remain until the tenant moves out. Deposits minus
    any damage noted are refunded within 30 days of the end of the tenancy as required by their lease.

What do I get for my monthly management fee? 
    Among other things, your management fee buys:  
        1. Rental collection and tenant relations. 
        2. Twenty-four hour access to us.
        3. Lease negotiation and preparation.
        4. Professionally crafted and legally tested leases and related documents. 
        5. Pre-, Post- and Bi-Annual Inspections of your property.
        6. A wide array of licensed, insured maintenance vendors.
        7. Payment of monthly expense's, if needed. 
        8. Access to competent, effective landlord/tenant attorneys. 
        9. Peace of mind knowing your property is being handled by professionals.

How often will you inspect my home? 
    At the beginning of each new tenancy, a “Property Condition Report” is completed which provides us and tenants with a
    detailed summary of the condition of your home. We also inspect your home very 6 months until the lease expires. A written 
    report of the interior and exterior condition of the home is completed after each inspection. We will also visit the property to 
    address any issues or questions the tenants may have about how things work, to inspect major repairs or as the occasion
    dictates. Reports are emailed to you as they are completed.

I contacted several property managers and found a lot of variation in fees. Why do fees vary? 
    Property Management companies operate completely independently of one another and set their fees according to what they
    consider reasonable returns for their management efforts. There are no “standard” fees for particular services. We believe our 
    program provides excellent value to our home owners and investors. We will gain market share by consistently delivering an
    exceptional range of services to our landlords and tenants.

Why do property management companies charge leasing commissions and how are these different from management fees?
    Management fees pay your property manager for the day-to-day tasks associated with managing your rental property.
    Leasing commissions are offered as an incentive to get your property marketed and conduct showings. Our goal is to maximize
    exposure for your property and encourage our marketing team and agents to bring qualified tenants to your home. This is
    accomplished by offering a leasing commission to the agents who market the property. We also pay for all advertising from
    our commissions. You do not pay Tag Home anything until we place a tenant in your property!

What happens if there is an emergency? 
    All tenants are provided with “emergency procedures” when they come to our office to sign the lease and before they are
    handed the keys to your home. Tenants are encouraged to take a proactive approach not only to emergencies but to routine
    maintenance items as well. They are also given a “Check-in Property Condition Report” and the location of the main water
    shut-off valve, circuit breakers or fuses, gas meter. Tenants are also provided with our 24-hour emergency number in the
    event there is a problem that can't wait.

My property manager/agent has suggested that I paint, replace some of the carpet, and have the house power washed before placing it on the rental market. Why should I go to all this trouble and expense for tenants? 
    A well-maintained property attracts better tenants in a shorter amount of time and generally brings higher rents. Well
    qualified tenants realize they are sought after and shop homes that are in good condition and offer the best value for their
    rent dollars. The money you “save” by not having the property in top condition will be spent on longer vacancies and the
    problems associated with attracting lesser qualified tenants.

Will I be informed of the repairs you make on my property? 
    Our management agreement includes emergency service consent and authorization of non-emergency repairs up to $300. For
    repairs over $300, we will obtain estimates and provided them to you for your approval prior to any work being done.

How do I know the repair people you hire will do quality work? 
    The contractors we use are smaller firms that we have worked with over the years. We prefer to use smaller companies to the
    larger ones because of their dedication to customer service and attention to detail.

Will TAG Home pay vendors or my condo fees if my account balance is insufficient when the bills are received?  
    No! Property Management regulations preclude any leasing company advancing its own funds to settle an owner’s expenses.
    Bills are paid when the available balance in the property account is equal to or exceeds the amount(s) owed. For this reason, it
    is important to ensure your account balance is always sufficient to pay all anticipated expenses.

Can TAG Home Management make my mortgage payments? 
    Yes, provided there is a minimum of three (3) month’s mortgage payment is held in your property account and you agree to
    pay an additional fee equal to 1% of the monthly rent for handling of the transaction.